Frequently Asked Questions
How long does delivery take?
Ready-stock items are dispatched within 1-2 days. Made-to-order items take 4-7 days for production, plus delivery time.
Do you deliver island-wide?
Yes, we deliver across all districts in Sri Lanka. Delivery charges vary by location.
Can I customise a figure?
Yes! Use our Custom Order form to request a personalised figure with your specifications.
What payment methods do you accept?
We accept online payments, cash on delivery, bank transfers.
How do I track my order?
Use the waybill ID we provide so you can track from the Koombiyo delivery site.
What materials do you use?
We use premium PLA+ filament for 3D printing, ensuring durability and fine detail.
Do you offer painted figures?
Yes, most figures are available painted or unpainted. Painted options are hand-finished for maximum detail.